As the insurance industry continues to navigate the pace of change, complexity and uncertainty in our world, consumers continue to respond, expecting companies to be more responsive to ...
The tech-powered operating model research shows that a broad enterprise technology strategy is crucial for business success. Part of that success comes from a leader’s ability to scale ...
Retailers with brick-and-mortar networks have increasingly turned to store-based fulfillment to compete with online platforms, but the concept is far from new. As early as the late 19th century, ...
The way consumers shop for insurance has greatly changed over the past 20 years. From the rise of digital direct (and more recently, embedded) to having the option to provide data for ...
Life insurance stands on the cusp of a new chapter in reinvention. Until now, insurers have been gradually moving forward with wide-scale digital transformation. But with the impacts of ...
Use of algorithmic underwriting is increasing across the insurance industry. With enhanced decision-making and improved risk assessments, an algorithmic approach to underwriting can ...
In today’s competitive landscape, the lines between product and price offerings among Asian insurers are blurring, compelling companies to find innovative ways to capture customer ...
BRIAN KENNY: Welcome to Cold Call, the podcast where we discuss real-world business challenges through the lens of Harvard Business School case studies. In this episode, ...
ALISON BEARD: Welcome to HBR On Leadership, case studies and conversations with the world’s top business and management experts—hand-selected to help you unlock the best in ...
When some traditionally minded business leaders talk about the customer experience (CX), they think of their company’s external-facing activities. When discussing human resources, they think of ...
Key Takeaways Nextiva has been in the business for almost two decades and has helped giants like IKEA and DHL. The world-class VoIP services make them an ideal ...
AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, brand perception, and sales. According to ...