To Drive Innovation, Create the Conditions for Serendipity
What scientific breakthroughs can teach business leaders about engineering “aha” moments.
Experimentation
Fixing Chatbots Requires Psychology, Not Technology
AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, brand perception, and sales. According to ...
Great Strategy Starts with Experimentation
HANNAH BATES: Welcome to HBR On Strategy—case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock new ways of ...
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