{"id":181985,"date":"2025-04-12T05:03:20","date_gmt":"2025-04-12T05:03:20","guid":{"rendered":"https:\/\/som2nypost.com\/business\/legal\/ospreys-latest-podcast-highlights-how-firms-can-supercharge-their-business-development-and-client-experience\/"},"modified":"2025-04-12T05:03:20","modified_gmt":"2025-04-12T05:03:20","slug":"ospreys-latest-podcast-highlights-how-firms-can-supercharge-their-business-development-and-client-experience","status":"publish","type":"post","link":"https:\/\/som2nypost.com\/?p=181985","title":{"rendered":"Osprey\u2019s latest podcast highlights how firms can supercharge their business development and client experience"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div itemprop=\"articleBody\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-108976\" src=\"https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/Osprey-Approach-200-1.jpg\" alt=\"Osprey Approach\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/Osprey-Approach-200-1.jpg 200w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/Osprey-Approach-200-1-150x150.jpg 150w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/Osprey-Approach-200-1-100x100.jpg 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\"\/>How to address common business development challenges and deliver excellent client service are just two of the topics covered in the latest episode of <a href=\"https:\/\/www.legalfutures.co.uk\/services-directory\/osprey-approach\" target=\"_blank\" rel=\"noopener\">Osprey Approach<\/a>\u2019s popular podcast series, <a href=\"https:\/\/ospreyapproach.com\/empowering-law-firm-leaders\/?utm_source=legalfutures&amp;utm_medium=PR&amp;utm_campaign=ELFL+Episode+16+Emma+Egerton-Jones\" target=\"_blank\" rel=\"noopener\"><strong>Empowering Law Firm Leaders<\/strong><\/a>, which is available now to watch and listen for free on YouTube, Spotify, and Amazon Music.<\/p>\n<p>In conversation with Amy Bruce, Osprey\u2019s marketing director, Emma Egerton-Jones, non-practicing solicitor, and client experience and business development coach, discusses how to improve the client experience to impact firms\u2019 business development efforts.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-142388 aligncenter\" src=\"https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media.png\" alt=\"\" width=\"1281\" height=\"721\" srcset=\"https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media.png 1281w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media-300x169.png 300w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media-1024x576.png 1024w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media-768x432.png 768w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media-600x338.png 600w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media-107x60.png 107w, https:\/\/www.legalfutures.co.uk\/wp-content\/uploads\/ep-16-Empowering-law-firmleaders-media-160x90.png 160w\" sizes=\"(max-width: 1281px) 100vw, 1281px\"\/><\/p>\n<p><strong>Episode 16 covers: \u2013 \u00a0<\/strong><\/p>\n<ul>\n<li>The distinction between client care, service levels, and client experience;<\/li>\n<li>The common business development challenges \u2013 and the solutions to overcome them;<\/li>\n<li>Tips to avoid talking solely about cost;<\/li>\n<li>Best practices for increasing confidence; and<\/li>\n<li>The six emotional drivers of buying behaviour and how they impact law firms.<\/li>\n<\/ul>\n<p>During the conversation, Emma highlights her three essentials for running a successful law firm, including the need for a people-centric approach where law firms prioritise people at all levels, including clients and team members. \u201cDeveloping a culture of people-first, at all levels, leads to a better overall experience for everybody,\u201d she explains.<\/p>\n<p><a href=\"https:\/\/ospreyapproach.com\/blog\/how-to-supercharge-your-business-development-and-client-experience\/?utm_source=legalfutures&amp;utm_medium=PR&amp;utm_campaign=ELFL+Episode+16+Emma+Egerton-Jones\" target=\"_blank\" rel=\"noopener\"><strong>Watch the full interview with Emma Egerton-Jones now<\/strong><\/a> to discover more advice and guidance on enhancing client services and winning new business. You\u2019ll also hear Emma\u2019s exclusive advice on building confidence in business development and how to win clients for life.<\/p>\n<p><a href=\"https:\/\/ospreyapproach.com\/empowering-law-firm-leaders\/?utm_source=legalfutures&amp;utm_medium=PR&amp;utm_campaign=ELFL+Episode+16+Emma+Egerton-Jones\" target=\"_blank\" rel=\"noopener\">Osprey\u2019s Empowering Law Firm Leaders podcast<\/a> series follows the success of its Build Better Habits webinars. It takes a critical look at the key topics that will empower legal leaders and teams to help make running a law firm easier. Over the coming episodes, Amy Bruce will be joined by several guest speakers including Tina Wisener, CEO of Doyle Clayton, Matt Dixon, one of the world\u2019s leading experts in business development and sales, and Kate Burt, owner of HiveRisk.<\/p>\n<p>\u00a0<\/p>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>How to address common business development challenges and deliver excellent client service are just two of the topics covered in the latest episode of Osprey Approach\u2019s popular podcast series, Empowering Law Firm Leaders, which is available now to watch and listen for free on YouTube, Spotify, and Amazon Music. In conversation with Amy Bruce, Osprey\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":181986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[907,12982,2993,2752,10918,20067,5683,71944,71945,6252,11741],"dealstore":[],"offerexpiration":[],"class_list":["post-181985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legal","tag-business","tag-client","tag-development","tag-experience","tag-firms","tag-highlights","tag-latest","tag-osprey-approach","tag-ospreys","tag-podcast","tag-supercharge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Osprey\u2019s latest podcast highlights how firms can supercharge their business development and client experience - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/som2nypost.com\/?p=181985\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Osprey\u2019s latest podcast highlights how firms can supercharge their business development and client experience - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"How to address common business development challenges and deliver excellent client service are just two of the topics covered in the latest episode of Osprey Approach\u2019s popular podcast series, Empowering Law Firm Leaders, which is available now to watch and listen for free on YouTube, Spotify, and Amazon Music. 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